HOW WE GOT STARTED
SNUGL was established in 2017 when the co-founder and inventor Luke came back to the UK after a year of travels around the globe.
As a world traveller Luke had tried every travel pillow imaginable to constant disappointment and neck aches.
Comfortable travel felt far from reach, but it became obvious to Luke that he would never find what he was looking for unless he did it himself – from this realization SNUGL was born.
WHAT MAKES OUR PRODUCTS UNIQUE?
Quality is of the utmost importance in every design, material, production, and finished piece. Our standards are the highest in the market. We spend more so our clients can feel the difference.
The Memory Foam in each of our products was originally developed for NASA and provides unmatched support and comfort.
Every design comes from our in-house innovation team in Cardiff, Wales. We research, test, develop, and test again so every design is of great quality, long-lasting, and comfortable. Taking those extra steps ensures our customers are receiving the very best.
QUALITY IS NOT JUST IN THE PRODUCT, IT IS IN OUR SERVICE
As a small family-owned business we strive to provide a stress-free shopping experience for our customers.
Our lovely Amy will make sure that every inquiry is responded to within an hour, seven days a week!
We are so proud of our products and designs, that we stand by them. If our customers are unhappy with the product, we have a 60-day return policy, no questions asked.
24 HOURS PRODUCT REPLACEMENT
Although we strive to deliver the highest quality products, some small defects can slip through our quality control.
If this ever happens to your SNUGL rest assured, you will receive a replacement within 24 hours!
Just drop us an email and we will take care of it for you. Our contact details can be found in each owner’s manual found inside the product packaging.
WE CARE FOR THE ENVIRONMENT
Creating positive change for our customers is important to us but so is the environment.
All of our packaging is recyclable and by vacuum packing our larger products, we reduce our carbon footprint to preserve the planet as best we can.
Giving back is an essential part of our company culture. Humans aren’t the only ones in need of comfort and safety, which is why we make regular donations to help conserve and protect Barn Owls and their environment.
LLM Commerce Ltd
315 Albany Road
Registration number: 14745845